Please read these terms carefully before using our services
Prescription Requirement: All medications sold through The Private Pharmacy Clinic (“we” or “us”) are prescription-only and dispensed only after a mandatory online consultation with a qualified prescriber. By placing an order, you (the “Customer”) acknowledge that a valid prescription is required by UK law for supply of the medicine. Our prescribers will review your medical questionnaire and any provided information to determine if a prescription is appropriate. We reserve the right to refuse to issue a prescription or supply medication if clinical or legal requirements are not met, or if information you provide is insufficient or raises safety concerns. No contract for sale is formed until a prescription is issued and we confirm dispatch.
Accurate Information: You agree to provide complete, truthful and accurate information during the consultation and registration process. Any false or misleading information may result in refusal of service and cancellation of orders. You confirm that the medication is for your personal use only and will be used as directed by the prescriber. If the order is on behalf of someone else (e.g. you are a caretaker or parent), you must disclose this and ensure that person also satisfies these terms.
Age and Identity Verification: Customers must be at least 18 years old to use our services. You are required to provide valid identification at registration (such as a passport or driver’s license) to verify your identity and age. We may perform checks to confirm your identity and eligibility. The name on any prescription medication supplied will match the name on your account and ID. We may cancel orders if identity cannot be verified or if we suspect fraud or misuse. This process is in line with our regulatory obligations to dispense safely and to ensure medicines are supplied to the correct individual.
Regulatory Compliance: We are a UK registered pharmacy and adhere to all applicable regulations and professional standards in providing remote pharmacy services. This includes compliance with the General Pharmaceutical Council (GPhC) standards for registered pharmacies (2025) and guidance for providing pharmacy services at a distance. We also comply with Medicines and Healthcare products Regulatory Agency (MHRA) guidance on selling medicines online – for example, a prescription-only medicine will only be supplied against a valid prescription and from a registered pharmacy. (See Section 9 for more on regulatory compliance.) By using our service, you consent to any checks or requirements needed to meet these legal and professional obligations.
Account Security: You are responsible for maintaining the confidentiality of your account login credentials. All activities under your account are presumed to be authorized by you. Please inform us immediately of any unauthorized access or security breach.
Consent to Treatment: By submitting an online consultation, you consent to our healthcare professionals reviewing your information and contacting you if needed (e.g. for additional questions or to clarify your medical history). You understand that our prescriber will only approve a prescription if appropriate and in line with clinical guidelines. If a prescription request is declined, you will be notified and refunded in full for that order (no admin fee will apply in this case).
Electronic Communications: You agree to receive communications from us electronically (via the website, email, or secure messaging). Prescription issuance and order confirmations will be provided in a durable medium (e.g. email or PDF) as required by law. All records of your consultation and prescription will be stored securely in accordance with data protection laws (see our Privacy Policy for details).
Accuracy of Personal Details: You must ensure that your personal details (name, date of birth, address, etc.) are correct and up to date. Especially, the delivery name and address must match the person who will receive the medication. We may require that the ID presented at delivery (if requested by the courier) matches your name to prevent misdelivery. Any changes to personal details should be updated in your account before placing an order. We are not liable for delivery issues or regulatory issues arising from mismatched or incorrect personal information provided by the customer.
Payment Methods: We accept payment by debit or credit card only. By submitting an order, you authorize us (or our payment processor) to charge the provided card for the total order amount. Payment is taken at the point of order placement (upon checkout), subject to successful prescription approval as noted above. All transactions are processed securely. We do not accept cash, checks, or any other payment method.
Pricing and Charges: All prices on our website include any applicable VAT. You will be shown the final payable price at checkout. In the event of a pricing error on our site, we will inform you and may cancel the order before dispatch. If you cancel an order before dispatch (see Section 6 on cancellation), we will refund the amount paid minus the admin fee as described. If an order cannot be fulfilled (e.g. prescription not approved or item out of stock), we will issue a full refund – no fees deducted.
No Post-Dispatch Cancellations / Chargeback Waiver: Due to the nature of prescription medications, once an order has been dispatched, you cannot cancel the order or obtain a refund. By agreeing to these Terms, you waive any right to reverse or dispute the charge with your bank or card issuer once dispatch has occurred, except in cases of clear legal entitlement (such as fraud on your card or our material failure to deliver as per these Terms). In other words, you should not initiate a “chargeback” with your card issuer for reasons such as non-receipt or dissatisfaction after we have dispatched your medication, as you have contractually agreed that our obligations have been met at dispatch (subject to Section 5 on loss/delivery issues). We make this condition to protect our business from fraudulent chargeback claims over delivered goods. Please note: This does not affect your statutory rights to dispute unauthorized card transactions or other rights mandated by law; it simply contractually confirms that a legitimate dispatch and delivery fulfill our service in the absence of fault on our part. If you have a problem with your order, you agree to contact us first to seek resolution rather than initiating a chargeback.
Fraud Prevention: For security, we may perform additional verification on payments (such as 3-D Secure authentication or requesting confirmation of billing details). Orders that fail payment security checks will be canceled. We reserve the right to refuse service or block transactions that we suspect to be fraudulent or unauthorized. Any attempt to obtain a refund via chargeback without genuine cause (for example, falsely claiming an order was not received when it was delivered) will be considered a breach of these Terms. We will contest any unwarranted chargebacks with documentation, including proof of delivery and these Terms & Conditions that you agreed to.
Billing Descriptor: Charges on your card statement will appear under our business name. By placing an order, you confirm that you are an authorized user of the payment card and that sufficient funds are available to cover the charge.
4.1 Delivery Service and Signature Requirement: All orders are shipped via DPD (Dynamic Parcel Distribution) courier only. We do not use Royal Mail or other carriers for medication shipments. DPD’s service is fully tracked and requires an adult signature on delivery for every package. This measure is in place to ensure that medicines reach the intended recipient safely, in line with professional guidance that the patient (or their delegate) must be positively identified upon delivery. We will not instruct DPD to leave a package unattended (e.g. on a doorstep or in a “safe place”) because of safety and regulatory concerns – medications should not be left where they could be tampered with or taken by others. The person signing may be asked by DPD to show ID. By signing for the parcel, you or your representative confirm that you have received the delivery in good order.
4.2 Delivery Address and Redirection: We will ship to the delivery address you provide at checkout. Once dispatched, you may receive notifications from DPD (via text, email or the DPD app) with options to manage your delivery. Customers are responsible for any rescheduling or address redirection using DPD’s services. If you choose to redirect the parcel to an alternative location approved by DPD – such as a DPD Pickup Shop/Locker or to a specific neighbor’s address – you assume liability for that choice. In other words, liability for the parcel transfers to you once we dispatch to the new location you specified. If, for example, you authorize delivery to a neighbor or locker, that will count as delivery to you. We strongly advise that you only redirect to secure and trusted locations, as we cannot accept responsibility for loss or theft once the parcel is delivered per your instructions. (This follows the principle that if a customer instructs delivery to an alternate address, the risk shifts to the buyer at the point of dispatch to that address.)
4.3 Delivery Times: Our standard dispatch time is typically 1-2 business days after prescription approval and payment. DPD’s shipping is usually next-working-day within most of the UK, but exact delivery times are not guaranteed. You will receive tracking information to monitor your delivery. While we strive to meet indicated delivery estimates, we do not guarantee delivery on a specific date or time. Delays can occur due to courier issues, weather, or other factors beyond our control. We are not liable for any consequential loss due to delivery delays. However, if your parcel is significantly delayed, you should contact us or DPD to investigate (see Missing Parcel procedure below).
4.4 Failed Delivery Attempts: DPD will generally attempt delivery multiple times or offer options if you are not home (such as delivering to a pickup point). It is your responsibility to be available to receive the parcel or to make prompt arrangements with DPD. If delivery fails because you were not available and you do not rearrange, the parcel may be held at a DPD depot or returned to us. If a parcel is returned to us due to failed delivery (e.g. uncollected from a pickup point or refusal to accept delivery), we cannot re-use or re-sell the medication for safety reasons. We will attempt to contact you to arrange re-dispatch (additional delivery charges may apply). If re-delivery is not feasible, the medicines will be quarantined and destroyed in accordance with pharmacy regulations, and no refund will be issued for the returned product (since it was a fulfilled prescription order that cannot be restocked). We urge customers to cooperate with delivery arrangements to avoid such outcomes.
4.5 Cold-Chain Medications: If your medication requires refrigeration or cold-chain handling, we will ship it in insulated packaging with appropriate cooling packs to maintain temperature during transit. Once delivered, however, we are not responsible for the temperature maintenance of the product. It is your responsibility to promptly refrigerate any cold-chain medicines upon receipt. We strongly recommend tracking your parcel’s progress and ensuring someone is available at the first delivery attempt for temperature-sensitive items. We cannot accept returns or be held liable for any loss of potency or effectiveness of a medication if you fail to store it as instructed after delivery. For example, if a refrigerated medicine is delivered and you neglect to refrigerate it thereafter, any resulting degradation is at your risk. We include storage instructions with all such products, and by purchasing you agree to follow them.
4.6 Transfer of Risk and Title: Ownership of the products passes to you once we have received full payment and the product is dispatched. Risk in the products (responsibility for loss or damage) passes to you upon delivery to the address (or alternate collection point) you have specified. “Delivery” in this context means that the parcel has been signed for at your address or received by you (or your designated alternate recipient/location). If you intentionally authorize delivery to a third-party location (neighbor, locker, etc.), delivery to that location constitutes delivery to you. We consider a parcel “delivered” when the courier’s tracking system marks it as delivered and it has a record of recipient (e.g. a signature or collection scan). From that point, you assume all risk for the items. If you believe a delivery was made to the wrong person or stolen after delivery, you must notify us and DPD immediately, but note that our obligation is fulfilled by delivering to the address or instructions provided. We will of course assist in investigations (see below), but we cannot automatically replace medicine that was recorded as delivered correctly. This allocation of risk is necessary given the nature of the products and the need to prevent fraudulent claims. It aligns with industry practice that an item may be considered delivered (and the seller’s responsibility ended) once proof of delivery is obtained.
4.7 Missing or Delayed Parcels – Investigation Policy: If your parcel has not arrived within the expected timeframe, or you suspect it is lost, please inform us promptly. We will then initiate an investigation with DPD for a missing parcel. Please note that couriers have set procedures and timelines for declaring a parcel lost. DPD will not consider a parcel lost until they have investigated and attempted to trace it; this investigation can take up to 6 weeks from the date we initiate the claim. We are bound by DPD’s processes and cannot circumvent or shorten their investigation period. No refund or replacement medication will be issued until DPD’s investigation is completed and the parcel is officially deemed lost by DPD. This is because in many cases delays are resolved or parcels are found in transit, and duplicate medication could pose safety or regulatory issues. Rest assured, we will keep you informed during the investigation and work with DPD to resolve the matter as quickly as possible. DPD’s typical claim resolution time is about 30 calendar days, but it can be longer in complex cases. By agreeing to these terms, you acknowledge that this investigation period is reasonable and understand that we cannot refund or resend prescription medication during an active courier investigation.
4.8 Outcome of Missing Parcel Investigations: If DPD concludes that the parcel is lost or undelivered due to their error, we will either re-dispense and send you a replacement (if medically appropriate and still required) or issue you a refund for the order, at our discretion and subject to any legal or regulatory constraints. We will consult with you on whether a replacement is still needed (for example, if the treatment period has passed, a refund might be more appropriate). If a replacement is sent, it will be at no additional cost to you. If DPD’s investigation finds that the parcel was delivered correctly (for example, showing a valid signature or GPS confirmation at your address), we will treat the order as fulfilled. In such case, it becomes a matter of a possible theft or loss after delivery, which is at your risk (see 4.6). We will provide you with the proof of delivery details from DPD. Any further dispute over a correctly delivered parcel would need to be taken up with the person who signed or the relevant authorities; however, we will assist you with information for a police report or insurance claim if applicable.
4.9 Carrier Terms and Limits: Our deliveries are subject to DPD’s standard terms and conditions as the carrier. While we will assist you in any claims, please be aware that DPD’s liability for lost or damaged parcels is limited. DPD’s standard insurance covers up to £100 per parcel and excludes certain items (including, in many cases, pharmaceuticals) from compensation. This means that even if a claim is approved, the compensation we can recover may not fully cover the cost of high-value medication. By using our service, you acknowledge that we cannot guarantee carrier reimbursement for lost pharmaceutical products. We strongly recommend ensuring that someone is available to receive the delivery at the first attempt to minimize the risk of loss. In any event, our priority is to either get your medication to you or secure a refund/replacement as appropriate once DPD confirms the outcome. We emphasize that until such confirmation, we cannot issue a refund (per 4.7 above).
5.1 No Returns Policy (Medicines): For safety and legal reasons, we cannot accept returns of medication once it has been dispatched or delivered to you. Pharmaceuticals are not reuseable once they have left the control of the pharmacy, to protect patient safety and prevent tampering. Therefore, no returns of delivered medications will be accepted and no refunds will be given for medications that have been delivered, even if unopened. This strict policy is in accordance with health and safety regulations and exemptions under consumer law for medicinal products. For example, the Consumer Contracts Regulations 2013 do not provide a cancellation or return right for “the supply of prescription medication or other health products” sold at a distance. Additionally, for hygiene and public health protection, sealed medicinal products cannot be returned once the seal is broken. By law, such items are exempt from the usual “cooling-off” cancellation period that applies to many consumer goods. When you purchase a prescription medication from us, that sale is final once dispatched. Please be sure you want to proceed with the treatment and ask any questions in advance, because we cannot take the medicine back due to these legal and safety constraints.
5.2 Order Cancellation Before Dispatch: You may request to cancel your order before we have dispatched it. If you wish to cancel, contact us immediately at customerservices@theprivatepharmacyclinic.co.uk or via phone (if available) with your order details. If the order has not yet been approved by a prescriber or prepared for dispatch, we will cancel and issue a full refund. If the order has been approved and is in process but not yet dispatched, we may still allow a cancellation at our discretion; however, any pre-dispatch cancellation will incur a £5 administration fee which will be deducted from your refund. This fee covers the professional review, prescription issuance, and processing work already undertaken for your order. By agreeing to these terms, you acknowledge that a £5 fee is fair and reasonable to cover our costs if you cancel after the prescription process has begun but prior to shipment. We will inform you if your cancellation request is received too late (i.e. after dispatch), in which case Section 5.1 (No Returns) applies. Note: If we, for any reason, have to cancel your order (for example, the prescriber deems it unsafe or we cannot supply the medicine), you will receive a full refund with no admin fee charged.
5.3 Refunds: Refunds, when approved in accordance with these Terms (e.g. for a pre-dispatch cancellation or in cases of lost parcel resolution), will be processed back to the original payment method. Please allow up to 5-10 business days for the refund to appear in your account, depending on your bank. We will provide email confirmation of any refund. Apart from the £5 admin deduction for pre-dispatch cancellations you initiate, no other fees are deducted from your refund. We do not issue refunds in cash or to alternate accounts. If your card has expired or is canceled, you must inform us and cooperate to receive the refund via alternative means.
5.4 No “Cooling-Off” Period for Medications: Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers usually have a 14-day right to cancel a distance contract (the “cooling-off period”). However, this right does NOT apply to the sale of medicinal products dispensed on prescription. By law, once a prescription-only medicine is dispensed and shipped to you, you cannot return it simply because you changed your mind. Our policy reflects this legal exemption. Therefore, please do not order prescription medication until you are sure you want to proceed, as you will be unable to cancel or return it after dispatch. This exemption is designed to prevent misuse (e.g. stockpiling medicine and returning it) and to uphold safety (returned drugs cannot be reissued). We draw your attention to this to ensure you are fully informed before purchase.
5.5 Faulty or Incorrect Products: We double-check every prescription before dispatch. In the unlikely event you receive the wrong medication or there is a defect with the product (for example, damage or an error in dispensing), do not use the medicine. Please contact us immediately at customerservices@theprivatepharmacyclinic.co.uk with details. We may arrange for the return or collection of the item solely for safe disposal – not for resale – since returned medicines cannot be reused. In such cases, we will either resend the correct item (if feasible) or refund you in full, including any shipping fees, as appropriate. This is one scenario where a return may be accepted – but only for the purpose of investigation and disposal. We will bear any costs of returning a faulty/incorrect product. This does not affect your statutory rights: if a product we supplied is not as described, not fit for purpose, or not of satisfactory quality, we remain responsible to remedy that, including by refund if necessary, per the Consumer Rights Act 2015. The no-return policy in Section 5.1 is not intended to limit your rights in cases of our error or product defect. It is meant to cover change-of-mind or general cancellations, which are not permitted for medicines. If you have any issue with product quality, let us know and we will make it right in accordance with the law.
5.6 Recalls and Safety Notices: If a medication we supplied is subject to a manufacturer or MHRA recall or safety alert, we will contact you with instructions. In such cases, you may be asked to return or safely dispose of the product. We will provide a replacement or refund as appropriate in a recall situation. Your cooperation with any recall is required for public safety.
In summary, once medicines are dispatched to you, you generally cannot cancel or return them due to stringent laws and safety standards. We will always act ethically and within the law to resolve any issues, but we appreciate your understanding that pharmacy items are treated differently than ordinary goods when it comes to returns and refunds.
6.1 General Limitation: The Private Pharmacy Clinic will perform its obligations with reasonable skill and care. However, to the fullest extent permitted by law, we (including our pharmacists, prescribers, directors, employees, or agents) shall not be liable for any indirect, consequential, or special losses incurred by you as a result of using our services or products. This includes, for example, loss of income, loss of opportunity, or incidental damages. Our total aggregate liability for any claim arising from your use of our website or purchase of our products is limited to the total amount paid by you for the order in question.
6.2 No Liability for Certain Events: We are not liable for any loss or damage resulting from: (a) your failure to adhere to these Terms (e.g. providing incorrect delivery information, or not following usage instructions for medication); (b) delays or failures in delivery that are due to circumstances beyond our control (such as courier strikes, natural disasters, or incorrect addresses provided by you); (c) any adverse effects or lack of efficacy from the medication itself, provided that the medicine was dispensed correctly and is of satisfactory quality (any issues with the product will be handled under warranty/recall as described, but we don’t guarantee the outcome of any treatment – that’s between you and your prescriber); or (d) loss or theft of products after delivery as per Section 4.6. Once delivered, you are responsible for the secure storage and use of the medicine.
6.3 Non-Excludable Liability: Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence, or the negligence of our employees; fraud or fraudulent misrepresentation; or any other liability that cannot be limited or excluded by law. We also do not seek to exclude the rights you have under consumer protection laws – rather, these Terms operate in addition to your statutory rights, except where those laws permit the limitations and exclusions herein (such as the specific exclusions for prescription medications under CCR 2013).
6.4 Indemnity: You agree to indemnify and hold harmless The Private Pharmacy Clinic and its staff from any claims, losses, or damages arising out of your breach of these Terms. For example, if you provide false medical information and it leads to harm, or if you misuse the medication contrary to the instructions, you assume responsibility for any consequences, and you agree not to hold us liable. Similarly, if you use the medication in any unlawful manner or provide it to someone for whom it was not prescribed, you will be responsible for any resulting harm or legal issues. This indemnity extends to any third-party claims arising from your misuse of our services or products.
6.5 Professional Advice and Liability: Any medical or pharmaceutical advice provided through our platform (such as answers to your consultation questionnaire or follow-up advice from our pharmacists) is given based on the information you provide. We are not liable for outcomes if you withheld or provided inaccurate information. Always read the patient information leaflet provided with your medication and follow the prescriber’s instructions. If you experience unexpected side effects or if the medicine seems ineffective, contact us or a healthcare professional promptly – however, note that individual reactions are not something for which we can accept liability if the product was correctly dispensed and appropriate given the info you provided. We will assist you in addressing any such issues within our capacity.
This section is not meant to scare you – it’s standard in legal terms to clarify responsibilities. We simply need to ensure we are not unfairly held responsible for things outside our control, while remaining fully accountable for any negligence on our part or breaches of contract. Your statutory rights and safety are our priority.
7.1 Complaints Procedure: We take customer satisfaction seriously. If you have any complaints about our service, products, or any aspect of your experience, please contact our customer service department as soon as possible. All complaints must be submitted in writing via email to customerservices@theprivatepharmacyclinic.co.uk. You should provide your name, contact information, order number (if applicable), and a clear description of the issue. We will acknowledge receipt of your complaint within 2 business days. Our pharmacy superintendent or a designated manager will review your complaint and aim to provide a full response within 5 business days. If the issue requires more investigation (e.g. involving a prescriber or courier), we will inform you of the delay and an estimated resolution time. We keep records of all complaints and their outcomes.
7.2 Resolution and Escalation: We will make every effort to resolve your complaint to your satisfaction. Remedies may include an apology, an explanation of what went wrong, corrective action, replacement or refund (if applicable under these Terms), or other appropriate redress. If you are not satisfied with our final response, you may request that the complaint be escalated to a senior manager or the Superintendent Pharmacist for further review. We will provide you with their findings within a further 10 business days.
7.3 External Avenues: If after exhausting our internal complaints process you still feel the issue is unresolved, you have several external options: (a) Since we are a GPhC-registered pharmacy, you may contact the General Pharmaceutical Council to report serious concerns (note: the GPhC typically handles regulatory breaches, not individual customer-service disputes, but it is an option for serious matters of professional standards). (b) For matters related to the online consultation/prescribing, you may contact the Care Quality Commission (CQC) if applicable (some aspects of online prescribing services are CQC-regulated). (c) You could seek independent advice from your local Citizens Advice or Trading Standards regarding your consumer rights. (d) As a UK consumer, if your complaint relates to a consumer contract issue, you might use alternative dispute resolution (ADR) services or the EU Online Dispute Resolution platform if applicable (though post-Brexit, UK businesses may not participate in the EU ODR). We will inform you if we are members of any specific ADR scheme. However, we genuinely hope to resolve any issues directly and amicably.
7.4 Chargeback or Bank Disputes: As noted in Section 3, we ask that you refrain from immediately initiating a payment dispute or chargeback with your bank for issues that can be resolved via our complaints process. Should you do so before giving us a chance to resolve the matter, it may slow down the resolution (as communications will then go via the payment processors). We encourage open communication with us first. We are committed to fair and lawful dealings and will abide by the outcome of legitimate dispute resolution processes.
7.5 Recording and Monitoring: Communications related to complaints may be recorded or documented for training and monitoring purposes. This helps us improve our service and is also useful should there be any need to demonstrate how we handled a matter.
Our goal is to ensure you have a safe, reliable experience with The Private Pharmacy Clinic. If we fall short, we welcome your feedback and the opportunity to make things right. Please never hesitate to reach out to us at the above email with any concerns.
We operate in a highly regulated sector (pharmacy and medicine), and these Terms are designed to ensure compliance with all relevant laws and guidelines. Here we outline some key regulatory points for transparency:
In summary, our operations are fully in line with UK laws and pharmacy regulations. These Terms reference specific legal provisions not to overwhelm you with jargon, but to be transparent about why certain rules (like no returns) exist. We want you to be assured that The Private Pharmacy Clinic conducts its services lawfully, ethically, and with patient safety as the top priority. If you have any questions about our regulatory licenses or compliance, feel free to contact us – we can provide our GPhC registration number, MHRA certificates, or other verification upon request.
9.1 Amendments to Terms: We may update or amend these Terms and Conditions from time to time (for example, to reflect changes in law, our business practices, or new service features). If we make significant changes, we will notify users via the website or email. However, the Terms that apply to your order will be those in effect at the time you placed the order (unless any change in law requires us to retroactively alter Terms, in which case the legally required change will apply to orders already placed). We encourage you to review our Terms periodically. Continued use of our website or services after updates signifies acceptance of the revised Terms.
9.2 Transfer and Assignment: The contract formed under these Terms is between you and The Private Pharmacy Clinic. You may not assign or transfer your rights or obligations to any other person without our written consent. For example, you cannot transfer a prescription order to someone else. We may transfer our rights and obligations to another qualified party (for instance, if the pharmacy is sold or merged) – if that happens, we will notify you and ensure that the transfer does not affect your rights under the contract.
9.3 Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or regulator, that provision shall be deemed modified to the minimum extent necessary to make it enforceable (or, if that’s not possible, severed entirely), and the remaining provisions shall continue in full force and effect. For example, if a court said our chargeback waiver (Section 3) is too broad, it would not invalidate the entire contract – only that specific clause would be adjusted as required by law.
9.4 No Waiver: If we do not insist immediately that you do something you are required to do under these Terms, or if we delay in taking action against you for a breach of these Terms, that does not mean we waive our rights. Any waiver of rights would be made only in writing and it would apply only to the specific instance. For instance, if you miss a deadline to submit a document we requested and we don’t chase it, we can still require it later and enforce these Terms.
9.5 Third-Party Rights: These Terms are not intended to give rights to anyone except you and us. No other person shall have any rights to enforce any of these Terms (except a person to whom the contract is lawfully assigned, as above). For example, even though our delivery agent (DPD) has obligations in these Terms, they are not party to this contract and you can’t pursue them under this contract – any issues with DPD must be handled through us or directly with DPD under their terms.
9.6 Intellectual Property: All content on our website (texts, images, logos, software) is owned by us or our licensors and is protected by intellectual property laws. You may not copy or republish our content without permission. This clause doesn’t directly affect your purchase, but it’s a standard notice that our branding and materials are protected.
9.7 Service Availability: We currently operate for customers in the United Kingdom only (if applicable, specify any region restrictions). We do not guarantee that our site or services will be available 24/7, though we aim for high uptime. We may suspend the website for maintenance or updates, and we are not liable for any downtime. If an order can’t be placed due to technical issues, you can contact us for assistance.
9.8 Entire Agreement: These Terms and Conditions, along with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding your purchase of products. They supersede any prior agreements or communications. You acknowledge that you have not relied on any statement, representation, or promise that isn’t contained in these documents. (This means, for example, if a customer service agent said something inconsistent with these Terms, these Terms will prevail unless formally agreed otherwise.)
9.9 Governing Law and Jurisdiction: These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by the laws of England and Wales. This choice of law means that the interpretation and enforcement of this contract will follow English law (including consumer protection laws applicable to England and Wales). If you reside in another part of the UK, you may have certain rights under local consumer laws, but generally UK-wide consumer law is aligned. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. By exclusive jurisdiction, we mean that if a dispute were to escalate to courts, it should be brought in the courts located in England or Wales (generally, the courts of England). This does not deprive you of any mandatory rights to use courts elsewhere if laws provide, but it sets the expected venue. We sincerely hope to never have to litigate any issue – we prefer to resolve things amicably – but stating jurisdiction is a legal formality.
9.10 Contact Information: The Private Pharmacy Clinic is operated by Simply Meds UK Ltd, a company registered in England and Wales under number 15415627 with registered office at Office 1, 51-52 Calthorpe Road, Birmingham. B15 1TH. Our pharmacy registration number with the GPhC is [GPhC Number]. You can contact us for any reason (questions about Terms, issues, feedback) at customerservices@theprivatepharmacyclinic.co.uk or by mail at the registered office. For urgent matters regarding medication, you should call our pharmacy phone line at 0121 3874026 during business hours.
By confirming your acceptance of these Terms (e.g. by checking out on our website), you indicate that you have read, understood, and agree to all the above provisions. These Terms are made available for you to read and download. We last updated these Terms on [date]. Thank you for trusting The Private Pharmacy Clinic with your healthcare needs. We are committed to providing you with a safe and secure service in accordance with all legal and professional standards discussed above.
Sources: Consumer Contracts Regulations 2013 (medicinal product exemption); GPhC Guidance for Distance Selling Pharmacies (Feb 2025); RPS Guidance on Delivery of Medicines; MHRA Guidelines for Online Medicines Sales; DPD Lost Parcel Policy and SendCloud/DPD Claims Timeline. (All references are provided for clarity and form part of these Terms by reference.)
Last Updated: October 2025 | Company Number: 15415627 | VAT Number: 466670852