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1.1 These general terms and conditions apply to anyone accessing information viewing pages or placing orders utilising any part of The Private Pharmacy Clinic (TPPC) website (www.theprivatepharmacyclinic.co.uk). By utilising the Website you are acknowledging your acceptance of these general terms and conditions. TPPC retains the right to change the terms and conditions at any time without warning or prior notice.
1.2 The contents of the Website are specifically for the residents of the UK. The law concerning the operation of the Website is governed by English law and any transaction is deemed to have taken place in England. The Website is therefore subject to the jurisdiction of the English courts.
1.3 By using our site, you indicate that you accept these terms and conditions and that you agree to abide by them. If you do not agree to these terms, you must not use our site.
2.1 Our site is operated by Simply Meds UK Ltd (under the trading name of The Private Pharmacy Clinic) (“we”). We are a company incorporated in England and Wales under company number 15415627. Our registered office address is: Office 1, 51-52 Calthorpe Road, Birmingham. B15 1TH. Our VAT number is: 466670852.
2.2 We are regulated by the Medicines and Healthcare products Regulatory Authority and are registered with General Pharmaceutical Council.
2.3 You can contact us using the following email address: info@theprivatepharmacyclinic.co.uk or by telephone using the following number: 0121 3874026.
3.1 Our Privacy Policy, which also applies to your use of our site, sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
3.2 If you purchase goods from our site, our terms and conditions of sale will apply to the sale of such goods.
We may amend these terms occasionally. Please check these terms every time you wish to use our site, to ensure that you understand the terms that are applicable.
5.1 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
5.2 You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
5.3 We may update and change our site from time to time to reflect changes to our products, our users' needs, and our business priorities or for any other reason.
6.1 Our site and any services provided via the site will be in English and it will be your responsibility to ensure that you fully understand the information and advice on our site.
6.2 From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
6.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
6.4 We will determine, in our discretion, whether there has been a breach of these terms through your use of our site. When a breach of these terms has occurred, we may take such action as we deem appropriate and may result in our taking all or any of the following actions:
6.5 You must not use our site or services for emergencies. In emergencies, you should consult your local doctor or your nearest hospital’s emergency department.
7.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
7.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
7.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
7.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
7.5 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
7.6 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
8.1 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.
8.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
8.3 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Supply.
If you are a business user of our site:
8.4 We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
8.5 We will not be liable to you for any loss or damage, whether in contract, breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site; or use of or reliance on any content displayed on our site. In particular, we will not be liable for loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
If you are a consumer:
8.6 Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8.7 We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
9.1 In order to use some of the services on our site, you will be required to register with our site and to create a personal secure online patient record. We reserve the right to suspend or terminate access at any time if we believe that your continued use of our services will prejudice others or us. By registering to use the service, you:
10.1 Your personal information is only used in accordance with our Privacy Policy. Please take your time to read these, as they include important terms which apply to you.
10.2 You consent to our privacy and cookie policy by using our website, and warrant that all data provided by you remains accurate and current.
10.3 Data regarding your treatment may be shared with our partners when necessary. Consent will always be obtained first from yourself.
10.4 We cannot legally share your treatment information with your doctor unless given permission by the customer, due to EU data protection legislation. However, in order to provide the best level of care possible, it is advised that you (the customer) allow us to share this information.
11.1 We do not guarantee that our site will be secure or free from bugs or viruses.
11.2 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
11.3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
11.4 You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.
11.5 By breaching this clause 11, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
11.6 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any site linked to it.
12.1 We will email you to say that your prescription has been approved, indicating our acceptance of your order.
12.2 We will not charge you for the product and will inform you if we cannot accept your order. This normally occurs if the product is out of stock, if it may not be clinically appropriate to supply the product you have ordered, if we are unable to meet a delivery deadline, if there is an error in the price or description of the product, or due to unexpected limits on our resources which we could not reasonably plan for.
12.3 An invoice number will be assigned to you and this will be told to you when your order is accepted. This invoice number should be used as a reference when contacting us.
12.4 Our website is solely for the supply and sale of products in the UK. We cannot deliver to addresses outside of the UK.
12.5 We provide advice and treatment in English only, and understanding of our advice will be your responsibility.
12.6 In the case of emergencies, please consult your local doctor, pharmacy, or emergency department at a hospital. Please do not use this website for emergencies.
12.7 The images on our website are for reference only and products may vary in packaging from those shown within.
13.1 The products that appear on our website are subject to availability. You will be informed via email to confirm that your order has been accepted, or if we will not be able to process your order request.
13.2 The pricing of the services or products may occasionally change due to the varying cost of medicines. However, this will not affect any orders placed prior to those changes.
13.3 As our website contains a large number of products, it may be possible that some of these products may be priced incorrectly. Our order processing procedure includes checks of these prices so that we can amend them and make you aware. We do not have to provide such products to you at the lower price if the pricing error is obvious, unmistakable, and could have been recognised by you as a mispricing.
14.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it in any way whatsoever, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
14.2 You must not establish a link from any site that is not owned by you.
14.3 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
14.4 If you wish to make any use of material on our site other than that set out above, please address your request to: info@theprivatepharmacyclinc.co.uk
Any links to other sites and resources provided by third parties are offered for your information purposes only. This means we have no control over the contents of those sites or resources, and therefore, accept no responsibility for them.
16.1 We are required by law to inform users of the website the costs of treatments before consultations. Postage charges are shown before ordering. There are no hidden charges.
16.2 You are responsible for providing a valid debit or credit card which may be charged. We reserve the right not to deliver the medicines to you if your payment details have expired or are invalid in any way. If this happens, we will attempt to contact you to enable you to provide updated information.
16.3 When you place an order for medicines or take up a service that involves the prescribing of medicines, this will require us to perform an assessment of your clinical suitability from the medical and pharmacy team before the medicines can be approved for supply. You agree to us commencing this service and an assessment of your clinical suitability when you place the order; as such, you will have no legal right to cancel your order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
16.4 You may cancel an order request at any time prior to the dispatch confirmation. In such an event, we will confirm your cancellation by email and refund any monies already paid by you, subject to clause 16.7 below.
16.5 Due to the nature of the products, we are unable to accept cancellations or returns once the dispatch confirmation has been sent (this does not affect your legal rights as a consumer in relation to any faulty or not-as-described products).
16.6 Where the product is faulty or not as described, you must inform us in writing and return the product to us immediately. In this instance, you may be entitled to a refund in accordance with clause 16.9 below.
16.7 In the event that you cancel an order before dispatch confirmation, you may be liable to pay to us an administrative fee of £10 to cover reasonable overheads that have been incurred by us. In the event that we have attempted to contact you for further information and have not received such further information, we may (at our sole discretion) cancel your order and charge you the fee set out in clause 16.7. If we cancel your order for any other reason, there will be no administrative fee payable by you of any kind.
16.8 Where you return a product because it is faulty or not as described, we will examine the returned product to determine whether a refund is available, and we will notify you as such via email within a reasonable period of time. We are not liable for the cost of return postage.
16.9 We will either refund any money received from you using the same method originally used by you to pay for your purchase or we will contact you to arrange the refund.
16.10 We will usually process any refund due to you as soon as possible and, in any case, within 28 days of the day we confirmed to you via email that you were entitled to a refund for delivery of the defective product.
17.1 Until it has been clinically approved as appropriate by our pharmacy team, the products will not be delivered.
17.2 The chosen delivery method is from when the prescriber has authorised your prescription.
17.3 When dispatched to your designated address or, if you request otherwise, where an order is left in a safe place or with a neighbour, the products will be at your risk.
17.4 Both shipping and billing addresses cannot be changed once an order has been processed, as the prescription cannot be altered.
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
These terms of use and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of our site.
If you have any concerns about material which appears on our site or concerns with regards to our services, please contact: info@theprivatepharmacyclinic.co.uk.