Your feedback helps us improve our services and care
We always aim to go above and beyond to deliver personalised health and wellbeing services in a friendly and compassionate way. Whilst we always try our best, we realise that we don't always get things right so we have a positive attitude to receiving your comments, suggestions or feedback and want to know about your experience in our stores.
We'll try to provide an explanation for any concern that you may have and use your feedback constructively to improve our service.
We'll always try and meet your immediate health needs and take any necessary urgent action before proceeding to try and resolve your complaint. This may mean contacting other healthcare professionals like your GP.
We treat all complaints with dignity, respect and confidentiality. We'll only discuss confidential information to the extent that is necessary in order to resolve your complaint and ensure that if we need to discuss this with a third party, that they are authorised to speak on your behalf. In some cases, we may need to ask for written consent or permission.
We will ensure the following when handling your complaint:
Complaints are dealt with efficiently and in a timely manner
Complaints are properly investigated with thoroughness
You are treated with respect and courtesy throughout
You receive assistance to understand our procedures
You receive a timely and appropriate response
You are informed of follow-up actions we will take
We're here to listen. You can reach us through any of the following methods:
Office 1, 51-52 Calthorpe Road,
Edgbaston Birmingham,
B15 1TH
Use our messaging service on our digital platform
Your feedback is very important to us - please let us know your thoughts so we can continue to improve our services.
We value your feedback and are committed to continuous improvement in patient care and service delivery